NHAI to display monthly and annual pass details at toll plazas to enhance transparency

The National Highways Authority of India (NHAI) will display information on Monthly and Annual Passes at toll plazas across the country to enhance transparency and awareness among National Highway users, the Ministry of Road Transport and Highways announced on Friday.

“To enhance transparency and create user awareness regarding the availability of the ‘Local Monthly Pass’ and the ‘Annual Pass’ at fee plazas, the NHAI has issued directions to its field offices to prominently display detailed information about these passes at all fee plazas under its jurisdiction,” the Ministry said.

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The initiative aims to ensure that highway users are well-informed about the availability, rates, and procedures for availing the Local Monthly Pass and Annual Pass facilities.

Information will be displayed on signage boards at prominent locations, including fee plaza approaches, customer service areas, and entry and exit points. The signages will be displayed in English, Hindi, and/or the local regional language.

The NHAI has directed its field offices to install these boards within 30 days and ensure that all signages are clearly visible both during the day and at night, in accordance with applicable fee rules.

For wider dissemination, the information will also be made available on the ‘RajmargYatra’ mobile application and corresponding NHAI project websites.

National Highway users can avail themselves of various concessional passes designed to make commuting more convenient and economical. These include the ‘Local Monthly Pass’ for private vehicle users residing within a 20 km radius (or as applicable) of a fee plaza.

To obtain a Local Monthly Pass, applicants must submit documents such as their Aadhaar card, Vehicle Registration Certificate, and proof of residential address—details of which are listed at all fee plazas.

“The monthly pass is issued at the fee plaza helpdesk after verification of documents. Similarly, the ‘Annual Pass’ facility, valid for one year or 200 fee plaza crossings, is applicable only for private vehicles such as cars, jeeps, and vans,” the Ministry said.

The Annual Pass can be purchased through the ‘RajmargYatra’ app and is digitally activated on the vehicle’s valid FASTag after a one-time payment of ₹3,000. It is valid across around 1,150 fee plazas on National Highways and Expressways nationwide.

The prominent display of information regarding the availability of the Local Monthly Pass and the Annual Pass underscores NHAI’s commitment to improving user experience, making travel more economical, and enhancing transparency in toll operations across the country.